Description of service
With the Convert to Word service, digital documents and paper copies can be converted into editable Word files. During this process, every attempt is made to retain the page layout. Konica Minolta shall not be liable for the accuracy and completeness of the converted documents and their page layouts.
Supported file formats:
PDF, TIFF, PCX, BMP, JPEG/JPEG2000, JBIG2, PNG, GIF, XPS
Interruptions to service
In the event of interruptions to service, a response time of no more than two hours and a restore time of no more than five working days shall be deemed agreed.
The response time defines the time between receipt of the ticket and the start of the analysis. The restore time defines the time between the receipt of the ticket and the supply of a solution which can be achieved by adjusting the parameters, through a configuration or using other support services and does not require any services relating to software development. Both times shall only be calculated within the service hours and shall be paused outside the service hours. The service hours are Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 3 pm.
If the cause of the interruption to service is associated with a component, this service or general performance for which Konica Minolta is not solely responsible and therefore can only influence in part or not at all, an attempt shall be made to find a solution to the interruption in service as quickly as possible in coordination with the parties involved.
Konica Minolta shall ensure that the agreed response and restore times are complied with in at least 90% of cases.
Period and cancellation
The subscription to the service shall be for an unspecified time and can be cancelled with a notice period of 14 days to the day of the month on which the subscription was started (can be found in the relevant service overview in bizhub Evolution). If the end of this time period is a day which is not a calendar day in the relevant month (e.g. 30th February), the 14-day notice period shall refer to the last calendar day before this date (in the example above, to 28th or 29th February).